Chat Summary

What is Chat Summary?

Chat Summary is an innovative application that transforms how businesses interact with LiveChat by generating precise summaries of chat transcripts. Leveraging OpenAI's advanced natural language processing technology, Chat Summary saves time and enhances communication efficiency. With its automatic summary generation and comprehensive reporting features, this app ensures that users can quickly grasp the essential points from customer interactions without laboriously sifting through entire transcripts.

What are the features of Chat Summary?

• Automatic Summary Generation: One of the standout features of Chat Summary is its ability to automatically generate summaries when a chat is archived or based on user-selected tags within the application’s settings. This capability allows for quick reviews of chat interactions, noticeably improving workflow efficiency.

• Reports Section: Users can access a dedicated reports section that displays historical summaries, including details like chat ID, thread ID, and the number of tokens used. This transparency allows businesses to track their usage effectively and manage their resources better.

• Free Token Offer: To encourage new users, Chat Summary offers a starter package of 10,000 free tokens. These tokens do not expire, allowing users to accumulate them over time and utilize them for generating summaries as needed.

• Advanced AI Technology: The application uses OpenAI's cutting-edge natural language processing capabilities, ensuring that the summaries produced are not only accurate but also encompass all pertinent details. This feature significantly reduces the risk of misinterpretation and helps in decision-making processes.

What are the characteristics of Chat Summary?

• Efficiency: By automating the summary generation process, Chat Summary drastically reduces the time employees spend reviewing chat interactions. Users can focus on important conversations while the app takes care of the summarization.

• Transparency: The built-in reports section enhances user visibility into their application usage. They can easily monitor their current token balance and historical summaries, fostering accountability.

• Accuracy: With the backing of OpenAI's advanced AI technology, users can trust the information generated by Chat Summary. This accuracy aids in maintaining high standards for customer service and communication.

• Token-Based Model: The app operates on a token-based top-up model, providing flexibility in usage. Users can easily buy additional tokens as needed, streamlining the budgeting process for businesses.

What are the use cases of Chat Summary?

Chat Summary is ideal for various sectors that rely on customer interactions and communication management. Here are some application scenarios:

• Customer Support Centers: In customer service environments, agents can use Chat Summary to quickly access summaries of previous interactions, making it easier to provide informed responses to customers and enhancing service quality.

• Sales Teams: Sales professionals can benefit from reviewing key points from client interactions, helping them tailor their pitches and follow-ups effectively.

• Internal Communication: Teams can utilize Chat Summary to document and summarize internal discussions, ensuring that all team members are aligned and informed about ongoing projects and decisions.

• Training and Development: By summarizing interactions, trainers can analyze common customer inquiries and complaints, tailoring training sessions to address these areas and improve employee skillsets.

How to use Chat Summary?

To utilize Chat Summary effectively, follow these steps:

1. Installation: Start by installing the Chat Summary application via the LiveChat integrations marketplace.

2. Configuration: After installation, configure your settings by selecting the tags you want to be used for automatic summary generation. This will allow the app to tailor its functionality according to your preferences.

3. Archiving Chats: As you chat with customers, make sure to archive conversations that need summarization. Chat Summary will automatically generate a summary based on the archived chats.

4. Manually Generate Summaries: If you wish to summarize a specific chat interaction without archiving it, navigate to the Details section of that chat and manually generate a summary.

5. Access Reports: Regularly check the reports section to review historical summaries, monitor token usage, and ensure you have sufficient tokens for ongoing use.

Chat Summary Pricing Information:

• Monthly Subscription (Plus): $24/month, which provides 3,000,000 tokens added to your account each month.
• 3,000,000 Tokens Bundle: One-time payment of $30 for additional tokens.
• Monthly Subscription (Lite): $8/month, which includes 1,000,000 tokens added to your account each month.
• 1,000,000 Tokens Bundle: One-time payment of $10 for extra tokens.
• Monthly Subscription (Premium): $40/month, offering 5,000,000 tokens added to your account each month.
• 5,000,000 Tokens Bundle: One-time payment of $50 for extra tokens.
• 2,000,000 Tokens Bundle: One-time payment of $20 for additional summary tokens.