What is HiJiffy Guest Communications Hub?
HiJiffy offers a comprehensive Guest Communications Hub designed specifically for the hospitality industry. This innovative platform leverages AI automation to transform guest interactions, allowing hotels, resorts, and hostels to handle over 85% of guest queries instantly through various channels such as websites, social media, and WhatsApp. By streamlining communication and providing real-time assistance, HiJiffy enhances the entire guest journey from booking to check-out and beyond, ultimately leading to more direct bookings and upselling opportunities.
What are the features of HiJiffy Guest Communications Hub?
AI-powered Solutions
- AI Booking Assistant: The virtual assistant simplifies chat-based bookings, guiding customers through the process step-by-step.
- Conversational AI: Designed for hospitality, it answers FAQs effectively, allowing prospective guests to get the information they need without delay.
Enhanced Guest Experience
- Digital Concierge: An AI-powered concierge manages in-stay requests, directing them to the appropriate teams to ensure quick responses.
- Automated Messaging: Send personalized, automated messages during the guest journey, from welcome messages to satisfaction and check-out campaigns.
Streamlined Operations
- Digital Check-in: Integrate with your Property Management System (PMS) to offer digital check-in forms, making the arrival process smoother.
- Satisfaction Surveys: Collect real-time feedback from guests during their stay to improve services continuously.
Campaign Management
- Upsell and Cross-sell Campaigns: Send targeted, automated upselling messages that increase the average spend per customer with personalized offers.
- Review Collection: Automatically solicit guest reviews on platforms like TripAdvisor and Google, enhancing your online reputation.
What are the characteristics of HiJiffy Guest Communications Hub?
- User-friendly Interface: HiJiffy features an intuitive Console that consolidates all customer communications in one place, making management hassle-free.
- Customizable Workflows: The platform allows customization to align with unique branding and operational processes.
- High Satisfaction Rate: Achieve remarkable results, including a 92% customer satisfaction score and a 60% online check-in completion rate.
What are the use cases of HiJiffy Guest Communications Hub?
HiJiffy is versatile and can be applied in various hotel scenarios, such as:
- Hotels seeking to increase direct bookings and improve guest communications.
- Resorts aiming to provide guests with seamless digital check-in and personalized in-hotel experiences.
- Hostels looking to automate common inquiries and manage high volumes of guest interactions without overwhelming staff.
How to use HiJiffy Guest Communications Hub?
To start using HiJiffy, hotels need to set up an account and undergo a straightforward onboarding process handled by the HiJiffy team. Once set up, operators can customize the chatbot's voice and interface, tailoring interactions to their brand's identity. Users can manage campaigns from a single dashboard, monitor performance metrics, and gather guest feedback to enhance services continually.
