What is Kore.ai?
Kore.ai is at the forefront of revolutionizing customer and employee experiences through its advanced AI-driven solutions. Designed for every industry, they automate both front-office and back-office interactions, making it easy for enterprises to deploy conversational AI-first virtual assistants and process assistants. With a commitment to enhancing operational efficiency, Kore.ai aims to empower organizations by streamlining processes and improving user engagement.
What are the features of Kore.ai?
Kore.ai's product offerings are extensive and designed to meet the diverse needs of businesses:
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AI-Optimized Customer Experience: Enhance customer satisfaction through virtual assistants that can handle over 80% of inquiries automatically. This results in reduced wait times and improved resolution rates.
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AI-Enabled Employee Solutions: Automate HR inquiries, IT support, and employee onboarding, allowing for a more efficient and productive workforce.
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GALE (Gen-AI App Builder): A powerful feature that helps enterprises fine-tune AI models, enabling custom applications that leverage the latest in Generative AI technology.
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Search AI: A sophisticated retrieval-augmented generation (RAG) solution that democratizes access to information, making it easier for employees and customers to find the answers they need.
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Ingestion and Extraction Capabilities: Transform chaotic content into structured information, providing intelligent answers that improve decision-making.
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Comprehensive Analytics: Track AI metrics, including latency and token usage, to inform operational improvements and provide insights into user interactions.
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Integration with Existing Systems: Seamless connections with major ITSM, ERP, and HCM platforms, ensuring that organizations can leverage their existing technology infrastructure.
What are the characteristics of Kore.ai?
Kore.ai's solutions are characterized by their focus on usability, scalability, and flexibility. The platform is designed with no-code tools that allow users, regardless of technical expertise, to build and manage their AI solutions. With a multilingual support system in 135 languages, enterprises can engage a global audience efficiently. The AI technologies employed are built to ensure a human-like interaction, bridging the gap between automated services and personalized customer experiences.
What are the use cases of Kore.ai?
The application possibilities of Kore.ai’s platform are vast and tailored to meet specific industry needs:
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Customer Experience Optimization: Retailers can deploy AI to assist customers in finding products, answering inquiries in real-time, and enhancing post-purchase support.
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Healthcare Improvements: Hospitals can automate appointment scheduling and provide instant responses to patient queries, significantly improving patient experience.
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HR and Recruitment Efficiency: Companies can utilize Kore.ai solutions to manage employee inquiries and streamline the recruitment process through automated screening and appointment scheduling.
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Financial Services Streamlining: Banks can offer 24/7 support for customer inquiries, automate claims processing, and provide instant information on services and products.
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Manufacturing Automation: Automate supply chain inquiries and facilitate rapid information flow across departments to improve operational efficiency.
How to use Kore.ai?
- Set Up Your Account: Create an account on the Kore.ai platform to get started.
- Choose a Solution: Depending on your industry needs, select from customer experience, employee experience, or process optimization solutions.
- Utilize No-Code Tools: Use the no-code tools to design and implement your AI agents. Customize the dialogs and responses as necessary.
- Integration: Connect your AI solutions with existing systems by leveraging APIs and connectors provided in the platform.
- Launch & Monitor: Deploy your virtual assistants, monitor analytics for performance, and make necessary adjustments to optimize their effectiveness.
Kore.ai Pricing Information:
Flexible and customizable pricing models are available based on the specific needs of organizations. Potential customers are encouraged to discuss their requirements with Kore.ai experts to find the best package.
Kore.ai Company Information:
Kore.ai has been a leader in conversational AI and process automation for several years, constantly innovating and enhancing their offerings to meet the evolving needs of enterprises globally.
