Vital

What is Vital?

Vital is the #1 AI Patient Experience Platform, designed to transform hospital and emergency department interactions. By providing personalized guidance, Vital ensures millions of patients have a more positive experience during their care journey. This innovative platform not only enhances patient satisfaction but also improves staff efficiency and outcomes across healthcare systems. With solutions like ERAdvisor, CareAdvisor, and AccessAdvisor, Vital is at the forefront of healthcare technology, empowering patients and streamlining communication in a busy clinical environment.

What are the features of Vital?

• Patient Communication: Vital integrates seamlessly with existing Electronic Health Records (EHRs), allowing for improved real-time communication between healthcare providers and patients. The platform sends updates on lab results, predicts wait times, and addresses potential patient complaints before they escalate.

• Doctor-to-Patient Translator: Utilizing advanced generative AI, Vital transforms complex medical terminology into easily understandable language suitable for patients at a 5th-grade reading level. This feature bridges the gap between clinical documentation and patient comprehension, reducing anxiety and promoting better understanding of health data.

• High Utilization Rates: Vital boasts an impressive 58% adoption rate among patients using its platform, which is over five times higher than other solutions in the marketplace. The system is designed to be intuitive and user-friendly, ensuring that both patients and staff can navigate it with ease.

• Data-Driven Insights: With billions of data points processed, Vital’s interface is not only simple but also highly personalized. The AI generates relevant information and recommendations for patients, enhancing their overall care experience.

• Security and Compliance: Vital prioritizes privacy and security, holding active HITRUST and SOC2 certifications. The platform is designed with a robust culture of HIPAA compliance, ensuring that patient data is protected at all times.

What are the characteristics of Vital?

• Integration-Ready: Vital’s solutions can easily integrate with any EHR system, whether via FHIR, HL7, or ADT feeds. This versatility enhances its functionality across different healthcare environments.

• Enhanced Satisfaction Ratings: Vital has achieved a 97% satisfaction rating from its clients and partners, a testament to its effectiveness and impact on patient experience.

• Broad Usage Across Health Systems: Over 1 million patients, caregivers, and health consumers rely on Vital’s solutions each year, across 31 health systems, showcasing the platform's widespread adoption and trust.

What are the use cases of Vital?

• Emergency Departments: Vital's ERAdvisor is tailored for emergency room settings, providing quick, clear communication to patients during peak times when staff are often overwhelmed.

• Inpatient Care: The CareAdvisor solution aids in guiding patients through their inpatient stay, ensuring they are well-informed and prepared for any treatments or conversations regarding their care.

• Post-Care Follow-Up: With AccessAdvisor, patients can seamlessly transition from their hospital stay to follow-up care, making appointments and understanding their recovery plan more manageable.

• Healthcare Teams: CareAssist optimizes workflows for care teams, improving communication among staff and ensuring that everyone involved in a patient's care is aligned and informed.

How to use Vital?

To use Vital, healthcare facilities integrate the platform with their existing EHR systems. Once integrated, patients can access Vital’s solutions via hospital kiosks, mobile applications, or through direct communication with care teams. Staff should undergo training to maximize the platform’s capabilities, ensuring that they can support patients effectively during their care journey.