What is Inkeep?
Inkeep offers an advanced AI-driven solution designed to enhance user support and streamline customer interactions. By transforming your existing content into a responsive AI chatbot, Inkeep empowers users to find answers quickly while providing invaluable assistance to support teams. With features like a Copilot for support teams, intelligent ticketing, and self-serve support, Inkeep takes customer service to the next level.
What are the features of Inkeep?
User Assistance
Inkeep is built to assist users efficiently, handling over 300,000 questions monthly for high-growth teams. Users can interact with a chatbot powered by their own content, ensuring they have access to reliable information.
Copilot for Support Teams
The Copilot for Support Teams integrates seamlessly into ticketing platforms, helping teams close tickets faster. With features such as draft answers generated from previous tickets and intelligent summaries, support staff can streamline their workflows considerably.
Self-Serve Support
Users seeking immediate answers can utilize Inkeep’s self-serve functionalities, which leverage rich citations and ensure the information stays on topic. If the AI encounters an unknown question, it will admit its limitations, maintaining the integrity of the support experience.
Content Gap Reports
Inkeep doesn’t just provide answers; it identifies areas where content may be lacking. Support teams receive AI-generated summaries that pinpoint gaps in documentation, enhancing the overall customer experience by enabling proactive content creation.
Automatic FAQ Generation
Resolved tickets can be automatically converted into FAQs, ensuring that the knowledge base remains up-to-date without requiring additional manual effort. This feature is invaluable for enhancing the self-serve experience and reducing repetitive inquiries.
Seamless Integration
Adding Inkeep to your existing ecosystem is a breeze, with quickstart guides allowing for integrations into docs, help centers, applications, and communities in under 10 minutes.
Thoughtful Auto-Replies
Inkeep’s AI agent can respond to emails and live chats with thoughtful auto-replies, ensuring that responses are dispatched only when confident, thus reducing customer frustration.
What are the characteristics of Inkeep?
Trustworthy Answers
With a focus on delivering credible information, Inkeep provides rich citations for the information it presents, building user trust and encouraging continued engagement.
Multi-platform Support
Whether it’s integrating with platforms like Zendesk, Salesforce, Hubspot, Intercom, or HelpScout, Inkeep maintains adaptability, allowing organizations to choose the tools that best suit their needs.
Insightful Reporting
The platform generates insightful reports at the end of each week, helping teams prioritize product and documentation improvements based on direct user feedback.
Community Engagement
Inkeep is not just about answering queries but also actively engaging with user communities through platforms like Discord, thus broadening customer support reach.
What are the use cases of Inkeep?
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Enhanced Customer Support
Organizations experiencing high growth often face overwhelming numbers of support inquiries. Inkeep can reduce volume through effective self-service capabilities, allowing users to find answers quickly and easy, thus freeing up support teams for more complex issues. -
Knowledge Base Management
Inkeep efficiently manages and evolves knowledge bases by transforming user interactions into valuable insights, allowing for continuous improvement of support materials. -
Community Coordination
Companies using forums or community platforms can leverage Inkeep to provide a consistent support experience across different channels, ensuring users always have access to relevant information. -
Developer Support
In tech-driven organizations, Inkeep can provide critical support through developer docs, ensuring that both internal teams and external users have access to clear, reliable instructions. -
E-commerce Support
E-commerce businesses benefit from Inkeep’s capabilities in answering product-related questions, enabling a smoother user journey from inquiry to purchase.
How to use Inkeep?
To get started with Inkeep, follow these simple steps:
- Sign Up: Visit the Inkeep website to create an account.
- Content Integration: Utilize the quickstarts to integrate Inkeep with your existing documentation or support systems.
- Configuration: Configure the AI chatbot according to your brand’s requirements, including setting up response templates and integrating ticketing systems.
- Monitor and Optimize: Use insights from the weekly reports to continuously refine the content and improve your support strategy.
