What is Levity?
Levity is an innovative solution designed to streamline your freight email operations through advanced AI and automation. By automatically classifying incoming emails and their attachments based on customized categories, Levity helps businesses sort, route, and prioritize tasks without the need for manual tagging. This smart tool is ideal for logistics companies looking to boost efficiency and reduce costs in their operations.
What are the features of Levity?
Levity comes packed with features that enhance productivity and streamline communication:
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Automated Email Classification: Levity employs powerful algorithms to classify incoming emails automatically. This saves time and allows team members to focus on more critical tasks.
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TMS Integration: The platform seamlessly integrates with your Transportation Management System (TMS), allowing for effortless order entries directly from emails. No more spending hours manually inputting data.
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Real-time KPI Tracking: Get insights and analytics that help you track key performance indicators (KPIs) in real-time. This function moves reporting forward and allows you to make informed decisions based on current data.
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Spot Quote Automation: Levity can reply to email-based spot quote requests 10X faster by auto-identifying those requests, extracting load details, and generating responses instantly.
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End-to-end Visibility: Users get powerful insights into their email operations, allowing for improved decision-making and strategy adjustments without waiting for the end-of-month reports.
What are the characteristics of Levity?
Levity's effectiveness is underpinned by several key characteristics:
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User-Friendly Interface: Designed with simplicity in mind, Levity’s interface makes it easy for users to navigate and utilize its features efficiently.
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Customizable Workflows: The platform allows users to create tailored workflows that suit their specific operational needs, enhancing flexibility and productivity.
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Comprehensive Analytics: Levity provides various metrics, including customer sentiment analysis, email types breakdown, and win/loss ratios — all valuable for understanding operational performance.
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Increased Efficiency: By automating repetitive tasks, Levity enables teams to free up valuable time for more relationship-driven interactions with customers.
What are the use cases of Levity?
Levity is particularly well-suited for the following scenarios:
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Freight Quoting: Quickly handle spot quote requests and streamline the quoting process to enhance responsiveness.
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Order Processing: Automate the flow of incoming orders straight from emails into your TMS, minimizing errors and saving time.
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Performance Tracking: Leverage analytics features to evaluate team performance in real-time, thus enabling timely adjustments in sales and operational strategies.
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Customer Engagement: Use the insights gained from customer sentiment analysis to improve client relationships and service quality.
How to use Levity?
To utilize Levity most effectively:
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Integration Setup: Begin by integrating Levity with your current email system and TMS. This sets the foundation for seamless operations.
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Customize Categories: Define categories that align with your business needs for email classification to optimize sorting and routing processes.
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Monitor KPIs: Regularly check the dashboard for real-time insights into efficiency metrics, allowing for proactive rather than reactive management of operations.
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Train Your Team: Ensure that your team is adequately trained to utilize the system for quoting and order entry to maximize the tool's potential.
