What is tawk.to?
tawk.to is a revolutionary, 100% FREE live chat software designed to empower website owners to engage with their visitors in real-time. This indispensable tool enables businesses to communicate seamlessly and provide timely support, enhancing customer satisfaction and driving conversions. With its user-friendly interface and comprehensive features, tawk.to makes it incredibly simple for any website to implement live chat, ensuring that no customer query goes unanswered.
What are the features of tawk.to?
tawk.to comes packed with a multitude of features that can be tailored to meet the unique needs of every business:
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Unlimited Agents: Add as many agents as you wish without any extra fees, ensuring that your team can scale as needed.
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Real-time Monitoring: Keep an eye on your website visitors in real-time, understand their behaviors, and know exactly which pages they are visiting.
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Knowledge Base: Create a customizable knowledge base where both your team and customers can access vital information and articles to resolve issues quickly.
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AI Assist: Utilize advanced artificial intelligence capabilities that can assist in answering customer inquiries, reducing the load on your team.
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Customer Relationship Management (CRM): Manage and analyze customer data collected through interactions, allowing for improved marketing and support strategies.
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Multilingual Support: Communicate in over 45 languages, making your services accessible to a global audience.
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Voice and Video Add-ons: Enhance engagement with optional video and voice call features to communicate more personally with customers.
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Message Filters & Scheduling: Automate your communication through message filtering and scheduling features for more efficient responses.
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Customizable Widgets: Personalize the chat widget to align with your brand’s identity, ensuring a cohesive user experience.
What are the characteristics of tawk.to?
The key characteristics of tawk.to that set it apart from other live chat solutions include:
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100% Free: Unlike other chat applications that charge for basic services, tawk.to offers a completely free platform with no hidden fees or limitations.
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No Ads: Enjoy an ad-free experience, allowing your focus to remain solely on customer interactions without distractions.
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High Security: All communications are secured with SHA-256 Secure Socket Layer technology, ensuring your data remains confidential and protected.
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User-Friendly Interface: The platform is intuitive and easy to navigate, making it simple for anyone to set up and use.
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Global Accessibility: Operating from the cloud allows tawk.to to be available across the globe, making it perfect for international businesses.
What are the use cases of tawk.to?
tawk.to is ideal for a wide range of applications, including:
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E-commerce stores: Engage customers as they browse products, answer queries instantly, and boost conversion rates.
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Service providers: Provide support for clients in real-time, whether for IT support, tutoring, or health services.
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Real estate agencies: Answer questions from prospective buyers about properties immediately, enhancing client satisfaction.
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Educational institutions: Communicate with students and parents to clarify courses, admissions, and other inquiries.
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Non-profit organizations: Connect with donors and volunteers effectively to streamline communication and outreach.
How to use tawk.to?
Getting started with tawk.to is a simple 120-second setup process:
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Sign Up: Visit the tawk.to website and create an account by providing basic information.
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Install the Widget: Add a small JavaScript snippet to your website’s code. This can often be done simply by copying and pasting it into the HTML.
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Customize Your Widget: Adjust the appearance and features of the widget according to your needs and branding.
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Start Chatting: Once the widget is live, monitor customer activity in real-time and respond to inquiries as they come in.
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Utilize Additional Features: Explore the various tools available, such as AI Assist and the Knowledge Base, to enhance your customer service experience.
tawk.to Pricing Information:
tawk.to is entirely free to use, with optional paid services available for hiring chat agents at just $1 per hour if you choose not to handle chats personally. The software requires no payment for its features, ensuring businesses can utilize it without financial concerns.
tawk.to Company Information:
tawk.to is proud to be hosted on Google Cloud, ensuring high availability and security for its users. With a commitment to diversity and inclusion, the company employs a globally distributed team, bringing together talents from various backgrounds to create a robust platform for customer communication.
tawk.to Contact Email:
For support, inquiries, or assistance, feel free to initiate a chat directly through the tawk.to website, available 24/7.
