What is Teloz?
Teloz is a Premier Cloud Contact Center Solutions Provider that offers a comprehensive suite of communication solutions tailored for businesses of all sizes. With a focus on integrating messaging, video, and phone services, Teloz enhances customer engagement through its cloud-based technologies. Businesses can leverage Teloz for efficient communication that spans various channels, ensuring they can meet the demands of modern consumers.
What are the features of Teloz?
Teloz provides an extensive range of features designed to facilitate seamless communication and enhance the overall customer experience.
Call Center Management Software
- Inbound Call Center: Streamlines incoming customer calls, enabling businesses to manage high volumes efficiently.
- Outbound Call Center: Empowers companies to engage proactively with clients through outbound calling.
- Automatic Call Distributor (ACD): Directs incoming calls to the most appropriate agents, optimizing response times and customer satisfaction.
- Auto Dialer: Automates the dialing process for outbound calls, improving efficiency and productivity.
- CRM Integration: Seamlessly connects with existing CRM systems to provide agents with customer insights during calls.
Omnichannel Contact Center
- Live Chat: Engages customers in real-time through chat functionalities.
- Customer Journey Management: Tracks and analyzes customer interactions to refine service strategies.
- Omnichannel Automation: Provides a unified approach to customer communication across different platforms.
Omnichannel Interaction Support
- Routing Rules: Ensures calls are directed to the right departments using customizable rules.
- Unified Agent Desktop: An all-in-one interface for agents to manage calls, chats, and emails effortlessly.
- Sentiment Analysis: Analyzes customer interactions to assess their satisfaction levels and enhance service delivery.
Conversational AI
- Voicebot: Employs AI technology to handle voice calls, offering customers quick responses.
- Chatbot: Available for digital interactions, streamlining customer inquiries and support.
Cloud Contact Center Solution
- Flexible Communication Capabilities: Facilitates communication regardless of location, supporting remote work environments.
- Video Contact Center: Engages customers through video interactions, enhancing personal connections.
What are the characteristics of Teloz?
Teloz stands out in the market due to its key characteristics that prioritize user experience and operational efficiency. With its cloud-native architecture, businesses enjoy:
- High performance and security features, ensuring data protection and compliance.
- Customizable solutions that cater to specific industry needs, whether in banking, healthcare, or e-commerce.
- Rapid deployment times, minimizing downtime and allowing businesses to adapt quickly to changing market conditions.
What are the use cases of Teloz?
Teloz is ideal for various application scenarios, making it suitable for organizations across different sectors:
- Enterprise Contact Centers: Enhance operational success by managing large volumes of customer interactions.
- Remote Call Centers: Equip distributed teams with tools to deliver 24/7 customer service seamlessly.
- Video Contact Centers: Improve client relationships through face-to-face interactions.
- Mobile Call Centers: Empower mobile teams with functionality that supports productivity on-the-go.
How to use Teloz?
Utilizing Teloz is straightforward, as the user-friendly interface allows businesses to get started quickly:
- Sign Up: Choose a plan that suits your needs and create an account.
- Pick a Number: Select a local or toll-free number, or port an existing one.
- Invite Your Team: Connect team devices and invite colleagues to join the platform.
- Customize Your Settings: Personalize call menus, greetings, and routing rules to align with your business objectives.
Teloz Pricing Information:
- Individual Pro Plan: $10.99/mo - Perfect for solo entrepreneurs with unlimited talk and text capabilities.
- Business Builder Plan: $13.99/mo - Link up to 3 devices and share a team phone number.
- Enterprise Growth Plan: $20.99/mo - Scale your operations with dedicated numbers for each user and advanced features.
Teloz Company Information:
Teloz is a leader in high-performance cloud-native connectivity software, dedicated to enhancing collaboration and communication for businesses worldwide.
