What is Canny?
Canny is a robust Customer Feedback Management Software designed to help companies seamlessly collect, organize, and analyze customer feedback. By centralizing feature requests and insights, Canny empowers organizations to prioritize their product roadmaps effectively, ultimately making informed decisions that align with customer needs. This innovative platform is not only suitable for startups but also trusted by industry leaders for its effective feedback management tools.
What are the features of Canny?
AI Feedback Management
Canny uses advanced AI technology to enhance the feedback management process. Automatically capture customer feedback from various sources, including conversations and support tools, allowing you to consolidate insights effortlessly.
Collect Feedback
Stop letting valuable ideas slip through the cracks. Canny enables you to:
- Gather feedback from customers through dedicated feedback portals.
- Detect duplicates in feedback to quantify customer requests.
- Integrate seamlessly with customer support tools to capture feedback on behalf of users.
Analyze Feedback
Understanding customer needs is paramount. Canny offers:
- Insights into which features could lead to significant revenue impact.
- The ability to connect customer data to identify who wants which features.
- Tools for creating user segments to prioritize feedback from specific groups, ensuring you focus on the most relevant insights.
Prioritize Requests
Canny allows teams to:
- Build custom prioritization formulas that score feedback and feature requests based on impact and effort.
- Sync with customer relationship management tools like HubSpot and Salesforce to factor in potential revenue opportunities.
- Seamlessly integrate with project management tools to help focus on the features that matter the most.
Build Roadmaps
With Canny, project management becomes hassle-free:
- Create public or private roadmaps within a single click, keeping your team and stakeholders informed.
- Connect to tools like Jira, ClickUp, and Asana, streamlining your development processes.
- Build specific roadmaps for distinct projects or use cases, aligning your team’s objectives.
Share Updates
Transparency is key to customer engagement. Canny lets you:
- Publish a detailed changelog to keep your audience updated on feature requests and releases.
- Link release notes directly to their respective feature requests, fostering a sense of involvement among customers.
- Automatically notify users who have expressed interest in specific features, enhancing their engagement.
Community Engagement
Canny facilitates a vibrant community around your product:
- Encourage users to discuss product features and requests, offering a platform for meaningful conversations.
- Understand user motivations and pain points more deeply through discussions.
What are the characteristics of Canny?
Canny stands out with its user-friendly interface and customizable features, making it an ideal choice for teams of all sizes. Some key characteristics include:
- Scalability: Grow seamlessly from startup to enterprise with flexible plans tailored to your needs.
- Supportive Environment: Rely on award-winning customer support available to assist you when needed.
- Security and Compliance: Enjoy peace of mind with best-in-class security measures in place to protect your data.
- Ease of Use: Quick installation and intuitive design enable crews to begin collecting feedback in minutes with minimal setup.
What are the use cases of Canny?
Canny is versatile and can be utilized across various scenarios, including:
- Feature Request Management: Perfect for organizations looking to organize and prioritize customer ideas based on actual demand.
- Internal Feedback: Useful for gathering insights from team members to improve product functionality and user experience.
- Sales Documentation: Sales teams can log feature requests from prospects, ensuring alignment between development and sales initiatives.
- Enterprise Feedback: Large organizations can centralize feedback from multiple departments and stakeholders, facilitating a comprehensive approach to product development.
How to use Canny?
Getting started with Canny is easy and efficient:
- Sign up: Create an account on the Canny website, and enjoy a no-credit-card-required demo.
- Integrate: Connect Canny with your existing tools such as customer support systems and project management applications for a seamless transition.
- Collect Feedback: Set up your feedback portal and begin collecting customer insights effortlessly.
- Analyze: Utilize Canny’s analytical tools to assess and score feedback, helping your team prioritize effectively.
- Manage Requests: Create roadmaps, share updates, and keep your users informed about new features and improvements.
