What is CXGenie?
CX Genie is an innovative platform designed to deliver 24/7 customer support excellence through the power of AI. With its cutting-edge no-code solutions, CX Genie transforms how businesses interact with their customers, offering personalized experiences and efficient operations. By integrating various tools into one comprehensive system, businesses can streamline their customer service processes while reducing operational costs. With CX Genie, companies can enhance engagement, satisfaction, and ultimately drive sales growth.
What are the features of CXGenie?
AI Chatbots
CX Genie's AI-powered chatbots are designed to automate responses and engage customers effectively. These smart chatbots can handle multiple inquiries simultaneously, providing instant responses and ensuring customers feel valued.
Help Desk Functionality
The platform includes a robust help desk to manage and oversee agent teams efficiently. Assigning tasks, managing workflow, and interacting with customers becomes smooth and simplified, allowing support teams to enhance their productivity.
Customizable Workflow
Users can create personalized and human-like conversations through a user-friendly drag-and-drop interface. No coding is required, making it accessible for all users to design unique customer interactions that align with their brand.
Product Data Sync for Ecommerce
CX Genie facilitates seamless syncing and updating of product data across various platforms. This ensures that information remains consistent and accurate across all channels, maintaining a reliable customer experience.
Ticket Management System
Efficiently handle and resolve customer support tickets with CX Genie’s advanced ticket management system. This feature allows businesses to prioritize and track customer issues, ensuring timely resolutions.
Whitelabel Solutions for Agencies
For those in the agency space, CX Genie offers whitelabel solutions that enable organizations to customize and brand the platform as their own. This creates a seamless, branded experience for clients while utilizing the power of CX Genie’s features.
What are the characteristics of CXGenie?
- Comprehensive Platform: CX Genie replaces multiple software systems by integrating all essential tools into one solution, enhancing overall efficiency.
- High Customization: Tailor the platform to meet specific business needs without technical expertise.
- AI-Driven Support: Leverage advanced AI for smarter, streamlined interactions with customers.
What are the use cases of CXGenie?
CX Genie is ideal for businesses of all sizes and sectors, including:
- Ecommerce Companies: Quickly respond to customer inquiries and update product information in real-time.
- Customer Support Centers: Utilize AI chatbots to manage high volumes of requests while allowing human agents to handle complex issues.
- Agencies: Brand and customize CX Genie for clients, enabling them to provide expert-level support.
- Startups and Small Businesses: Access high-quality customer service tools without significant upfront investment by starting with the free plan.
How to use CXGenie?
- Sign Up: Visit the CX Genie website and create your account to access the free plan.
- Customize Your Chatbot: Use the drag-and-drop interface to create chatbot workflows tailored to your customer’s needs.
- Integrate with Existing Tools: CX Genie easily connects with popular CRMs and messaging platforms to centralize your customer support efforts.
- Train Your AI: Invest time in building the chatbot's knowledge base to enhance its response quality over time.
- Monitor & Adjust: Utilize analytics features to gather insights from customer interactions, making data-driven adjustments to improve performance.
CXGenie Pricing Information:
- Basic Plan: Always free, includes 1,000 conversations/month, 1 team member, and 1 chatbot with hybrid chat mode.
- Premium Plan: $14.99/month for 5,000 conversations and up to 5 team members.
- Pro Plan: $24.99/month for 30,000 conversations, unlimited chatbots, and advanced features.
- Enterprise Plan: Custom pricing for businesses needing extensive support with 24/7 live assistance.
CXGenie Company Information:
Promartech Solutions PTE. LTD is dedicated to enhancing customer service capabilities through innovative AI technology. With a commitment to user feedback, CX Genie continuously evolves to meet the changing needs of businesses.
