What is Desku?
Desku is a leading Customer Service Software designed specifically for small and medium-sized enterprises (SMEs), particularly those in the ecommerce sector. It combines various essential tools such as unified ticketing, AI chatbots, knowledge base creation, and customer portals, offering a comprehensive solution to enhance customer service experiences. With Desku, businesses can streamline their support processes, automate responses, and significantly improve customer engagement and satisfaction.
What are the features of Desku?
Unified Ticketing System: Desku's unified ticketing system enables businesses to manage customer interactions seamlessly across various channels. This ensures that no query goes unanswered and that support agents can handle tickets efficiently.
AI Chatbot: Desku includes a no-code AI chatbot builder, allowing businesses to create personalized chatbots effortlessly. These chatbots can handle common customer inquiries round-the-clock, which reduces the burden on support teams and enhances customer satisfaction.
Knowledge Base: With Desku, companies can easily create and maintain a knowledge base. This self-service hub empowers customers to find answers to their questions independently, reducing the volume of tickets and increasing customer satisfaction by 40%.
OmniChannel Support: Desku integrates various communication channels, enabling businesses to interact with customers through live chat, social media, email, and more, all from a single platform.
AI Co-Pilot: This feature serves as an intelligent assistant for support teams, utilizing existing knowledge bases and data to answer customer queries, execute actions, and maintain brand voice consistency.
Automations: Desku allows businesses to automate repetitive tasks, streamlining operations and freeing up valuable time for support teams to handle more complex issues.
Real-Time Visitor Tracking: Monitor visitor behavior in real-time to engage potential customers better, thereby improving lead conversion through proactive engagement.
Integrations: Desku can easily integrate with popular ecommerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, automating support for various online businesses.
What are the characteristics of Desku?
Desku’s standout characteristics make it an essential tool for SMEs:
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Affordability: Positioned as a cost-effective solution, Desku offers advanced features at a lower price compared to many competitors.
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Ease of Use: The platform’s intuitive interface and comprehensive onboarding resources make it easy for teams to learn and start using Desku in less than an hour.
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Flexibility: The no-code chatbot builder and automation features allow businesses to customize their support workflows without needing extensive technical skills.
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Brand Control: Desku ensures that businesses maintain complete control over their customer interactions, allowing for a consistent brand experience across all channels.
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Data Migration Support: For those looking to switch providers, Desku offers tools to help easily migrate data and setup to minimize disruption during the transition.
What are the use cases of Desku?
Desku is tailored to address the diverse needs of various SMEs, particularly in ecommerce settings:
Order Management: Efficiently handle customer inquiries regarding orders, including edits or cancellations, ensuring a hassle-free experience for customers.
Pre-Sales Support: Quickly address customer inquiries during the purchasing process, thereby enhancing lead conversion rates and reducing cart abandonment.
Post-Sales Support: Manage complex product inquiries and technical issues that arise after purchase, leading to improved customer satisfaction and loyalty.
Feedback Handling: Address customer feedback proactively through automated responses, escalating critical reviews to managers for immediate attention.
Shipping and Delivery Support: Efficiently manage "Where Is My Order?" (WISMO) inquiries and streamline the tracking process for customers.
How to use Desku?
To get started with Desku, businesses can sign up for a free trial without requiring credit card information. Within just five minutes, teams can onboard and access various features, including the live chat, ticketing, and automation tools. Comprehensive training resources, including video tutorials and setup guides, are available to ensure that all team members are comfortable using the platform effectively.
Desku Pricing Information:
Desku offers a Free Forever Plan, making it accessible for businesses to start improving their customer service without any financial commitment. Additional pricing plans begin at $19 per month, providing scalable options for businesses of all sizes to enhance their customer support capabilities.
Desku Company Information:
Desku is committed to driving excellence in customer service for SMEs by offering AI-powered solutions that simplify support processes, increase efficiency, and deliver insightful analytics to drive better customer relationships.
