What is Impel?
Impel AI is a cutting-edge AI-Powered Customer Lifecycle Management platform tailored specifically for the automotive industry. Designed to enhance customer interactions at every stage of the purchasing journey, Impel seamlessly integrates advanced technology with user-friendly functionality to elevate dealership performance and customer satisfaction. Whether it's aiding potential buyers in finding their ideal vehicle or facilitating service appointments, Impel AI ensures that every interaction is optimized for success.
What are the features of Impel?
- Conversational AI Scheduling: In partnership with Xtime, Impel has created the automotive industry’s first end-to-end conversational AI scheduling solution, making it simpler for customers to book appointments while reducing administrative burdens for dealerships.
- Sales AI Copilot: This feature enhances the productivity of sales teams by providing intelligent insights and real-time assistance, helping convert leads into loyal customers.
- Service AI: Automated outreach and personalized communications streamline service drive processes, ensuring that customers remain engaged and informed.
- AI Chat: Offering 24/7 human-like conversational support, AI Chat enhances the online experience, making customers feel valued and connected with the dealership.
- 360° WalkArounds: This feature provides interactive digital experiences that allow shoppers to virtually explore vehicles from every angle, making car shopping more engaging and informative.
- VinTelligent AI Imaging: Utilizing leading-edge imaging technology, Impel enhances vehicle presentation through AI image enhancement, cloning, and damage tagging, creating a stunning visual inventory that attracts buyers.
What are the characteristics of Impel?
Impel AI is characterized by seamless integration with existing dealership systems, ensuring enhanced productivity without requiring extensive manual adjustments. Its robust security features comply with all regulations such as GDPR, TCPA, and CCPA, prioritizing customer data protection. Moreover, Impel's Automotive Optimization Layer delivers a unique set of industry-specific guardrails that optimize AI responses according to the specific operational needs of dealers.
The platform is also designed for enterprise-grade performance, capable of supporting large-scale operations across diverse automotive retail environments. Its flexible and customizable controls allow for adaptation to the operational practices of individual dealerships, enhancing overall effectiveness and ensuring brand compliance.
What are the use cases of Impel?
Impel AI can be employed across various scenarios within the automotive sector:
- Sales Enablement: By equipping sales teams with advanced AI tools, dealerships can effortlessly track leads, schedule test drives, and manage follow-ups, facilitating a smoother customer journey from initial interest to final sale.
- Service Department Management: Impel automates appointment scheduling, reminds customers of upcoming services, and drives engagement through personalized communications, helping dealerships maintain strong relationships with clients.
- Inventory Marketing: Using AI imaging technology, dealerships can create visually appealing online listings that attract prospective buyers and boost online engagement.
- Customer Support: The AI Chat function allows for around-the-clock assistance, addressing customer inquiries instantly, thus increasing satisfaction and trust in the dealership.
- Data-Driven Decision Making: Impel analytics tools provide actionable insights based on customer interactions and sales data, enabling dealerships to make informed decisions that drive growth.
How to use Impel?
To begin utilizing Impel AI, dealerships should follow these steps:
- Schedule a Demo: Contact Impel to book a personalized demo that highlights the platform's capabilities.
- Integrate Systems: Work with the Impel team to integrate Impel AI with existing CRM, DMS, and other systems for a seamless transition.
- Train Staff: Conduct staff training sessions to familiarize team members with Impel's features and best practices for maximizing productivity.
- Engage Customers: Start leveraging the tools provided by Impel AI for sales, service, and communication to enhance customer interactions.
- Monitor and Adapt: Continuously assess performance metrics provided by Impel and adapt strategies accordingly for ongoing improvement.
